Terms & Conditions
Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing or using the services of Luminous Brides, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. Services Provided
Luminous Brides specializes in professional bridal beauty services, including but not limited to makeup artistry, hairstyling, and pre-wedding beauty consultations. All services are provided by qualified professionals at our salon in Al Khor Mall, Qatar, or at agreed-upon external locations.
3. Booking and Appointments
- All appointments must be booked in advance, either through our website, phone (+974 6677 8899), or in person at our salon.
- A non-refundable deposit of 20% of the total service cost is required to confirm a booking. This deposit will be credited towards your final balance.
- Bookings are subject to availability. We recommend booking well in advance, especially for peak wedding seasons.
4. Payment Terms
- The remaining balance for services is due on the day of the appointment.
- We accept cash and major credit/debit cards.
- All prices are quoted in Qatari Riyals (QAR) and are subject to change without prior notice. However, once a booking is confirmed with a deposit, the price for that specific booking is fixed.
5. Cancellation and Rescheduling Policy
- Cancellation by Client: The initial 20% deposit is non-refundable. For cancellations made less than 7 days before the appointment date, 50% of the total service cost will be charged. Cancellations made less than 48 hours in advance will incur a 100% charge.
- Rescheduling by Client: Appointments can be rescheduled once without additional charge if notice is given at least 14 days prior to the original appointment. Subsequent rescheduling or rescheduling within 14 days may incur a QAR 150 administrative fee.
- Cancellation by Luminous Brides: In the rare event that Luminous Brides must cancel an appointment due to unforeseen circumstances, clients will be offered an alternative date or a full refund of any payments made, including the deposit.
6. Trial Sessions
- Trial sessions are highly recommended and are charged separately at a rate specified in our bridal packages.
- Results from trial sessions are crucial for fine-tuning your desired look. Any feedback should be communicated promptly.
7. Client Responsibility
- Clients must arrive on time for their appointments. Lateness may result in reduced service time or cancellation if it impacts subsequent bookings.
- Clients are responsible for informing our artists of any allergies or sensitivities to makeup or hair products prior to the service.
- Clients agree to provide a suitable environment for services if conducted at an external location (e.g., adequate lighting, seating, and clean space).
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Luminous Brides and protected by international copyright laws.
9. Limitation of Liability
Luminous Brides will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our services.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Qatar. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Qatar.
11. Changes to Terms
Luminous Brides reserves the right to modify these Terms and Conditions at any time. We will provide notice of any significant changes by posting the new terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Luminous BridesAl Khor Mall, Qatar
Phone: +974 6677 8899
Email: info@luminousbrides.com